Know what to expect as you meet.

When you join, you verify the email address you used to create your account. That confirms access to the inbox and is separate from matchmaker verification.

After you complete your profile, a human matchmaker reviews it. Profile review is separate from email verification. Premium members can also submit a selfie or request a video call with a matchmaker; the verification record and any selfie are retained for 30 days after a decision.

Members sign in to see their introduction requests and conversations. A conversation becomes available only after the recipient accepts the introduction and both members’ profiles are approved.

A suggested match or accepted introduction is an invitation to learn more, not a promise of compatibility or a particular relationship outcome.

Choose Report and select a reason. If you choose “Other,” the form asks you to add a little context. A successful submission is saved as a report.

The app does not show members a report status or response timeline, so we do not promise a review or follow-up time.

Use Block on a match card to remove that profile from your Matches results.

The current block does not stop a new introduction request or end an already accepted conversation. If an introduction was accepted before you blocked someone, its conversation remains available.